In a continuing effort to meet our customers’ needs, Meyercord Tax Stamping Equipment and United Silicone have recently been involved in a unique process called ‘Blue Printing’. Blue Printing starts off with several face-to-face customer interviews to determine their issues, needs and future requirements. At no point in time do we ever steer the conversation, but rather we let ideas develop naturally.
After the focused interviews are completed, a list of priorities is developed based on the feedback we gather. We then identify the top areas that you, our customer, would like to see us moving forward with in developing new products and services. This list is then circulated in a questionnaire format to the entire distributor base across the country where you will have an opportunity to rate each idea as to its importance within your own operation. Once we have the results, we can then focus on your priorities and strive to meet them.
This continuing effort is designed and enacted to provide Meyercord Tax Stamping Equipment and United Silicone customers with the best possible products and services that match their utmost concerns and needs for a strong future in the distribution industry.
Our first Blue Printing sessions helped us develop the successful VL-10 Tax Stamping Machine. When we demonstrated the process that made the VL-10 possible at the 2009 AWMA Business Exchange and Summit in Atlanta, the attendees were impressed by the features that were developed through the direct involvement of other distributors just like them.
If you would like to participate in future Meyercord Tax Stamping Equipment and United Silicone surveys or are interested in the results, please call any of our sales team toll-free at (800) 639-3799. We look forward to your input and inquiries.